Return policy
Intech Group's product and service return policy stipulates the reasons for acceptance, requirements for products to be returned and the time to process returns for customers.
1. Conditions for product exchange
- The time for exchange is within 03 days from the date of purchase.
- The exchanged product must have intact stamps, labels, unused and accompanied by a purchase invoice (when selling, the sales staff must inform the customer)
- Customers can exchange products according to size or design requirements or due to manufacturing errors.
- Exchanged products only apply to products with full price or discounted in the form of gift cards. Products that have been exchanged once before cannot be exchanged, except in cases where the product has a technical error.
2. Value of exchanged products:
- The exchanged product must have a value equal to or higher than the value of the previously purchased product.
3. Time to resolve product exchange
- Products that need to be exchanged immediately will be resolved within 01 day (24 hours)
- Products that need to be assessed due to manufacturing errors will be resolved within 03 days (except Sundays and holidays)
4. Cases of refusal to exchange products:
- Does not meet the conditions for exchange as stated above.
- Goods purchased more than 03 days ago.
- Goods look new, with intact labels but show signs of dirt, scratches, accessories are no longer complete or damaged by external factors after purchase.
- Products are damaged due to customer error.
- Products are damaged due to repair.
- Customers are not allowed to exchange products when the product does not have any technical errors.
Refund: In case Intech Group products are delivered to customers and have technical errors, customers can request to exchange for a new product or when the two parties cannot reach an agreement on exchanging the product, customers can refund the money paid.
1. Conditions for product exchange
- The time for exchange is within 03 days from the date of purchase.
- The exchanged product must have intact stamps, labels, unused and accompanied by a purchase invoice (when selling, the sales staff must inform the customer)
- Customers can exchange products according to size or design requirements or due to manufacturing errors.
- Exchanged products only apply to products with full price or discounted in the form of gift cards. Products that have been exchanged once before cannot be exchanged, except in cases where the product has a technical error.
2. Value of exchanged products:
- The exchanged product must have a value equal to or higher than the value of the previously purchased product.
3. Time to resolve product exchange
- Products that need to be exchanged immediately will be resolved within 01 day (24 hours)
- Products that need to be assessed due to manufacturing errors will be resolved within 03 days (except Sundays and holidays)
4. Cases of refusal to exchange products:
- Does not meet the conditions for exchange as stated above.
- Goods purchased more than 03 days ago.
- Goods look new, with intact labels but show signs of dirt, scratches, accessories are no longer complete or damaged by external factors after purchase.
- Products are damaged due to customer error.
- Products are damaged due to repair.
- Customers are not allowed to exchange products when the product does not have any technical errors.
Refund: In case Intech Group products are delivered to customers and have technical errors, customers can request to exchange for a new product or when the two parties cannot reach an agreement on exchanging the product, customers can refund the money paid.
