Shipping Policy
Regulations on delivery and installation policies with the desire to create added value for products when customers buy products from Intech Group
1. SCOPE OF APPLICATION:
- All customers who buy products on the Website or customers who come directly to view and buy products at the company.
2. FORM OF APPLICATION:
2.1. Free delivery: Free delivery within the inner districts of Hanoi - applicable to orders with a value of 100,000,000 VND or more.
2.2. Delivery with charge: In addition to the above free delivery cases, the remaining cases will be charged for delivery according to the shipping fee table of the 3rd party carrier or according to the company's fee table. This cost will be notified and confirmed by the company to you before you make payment and the company proceeds to ship the goods.
3. DELIVERY TIME:
- Delivery time according to contract terms.
- In some objective cases, the Company may delay delivery due to force majeure conditions such as bad weather, unfavorable traffic conditions, vehicle breakdown on the delivery route, problems during the shipping process.
- While waiting to receive the goods, if you have any questions about shipping information, please contact our Hotline for assistance.
4. RESPONSIBILITY FOR TRANSPORTED GOODS.
- The Company will be responsible for the goods and risks such as loss or damage of the goods during the transportation process from our warehouse to you.
- You are responsible for checking the goods upon receipt. When discovering damaged, scratched, broken, dented, or incorrect goods, sign to confirm the condition of the goods with the Delivery Staff and immediately notify the Customer Service Department via the Company's Hotline.
- After you have signed to receive the goods without making any notes or comments about the goods, the Company is not responsible for any requests for return due to damage, scratches, breakage, dented, incorrect goods, etc. from you later.
- If the shipping service is designated and selected by you, you will be responsible for the goods and risks such as loss or damage of the goods during the transportation process from the company's warehouse to you. The customer will be responsible for the freight and related losses.
5. OTHER CONDITIONS
- The Company only delivers goods to the correct recipient that the customer registered when purchasing the goods. During the delivery process, if there is an unclear change in the recipient, we have the right to refuse delivery and request the customer to receive the goods at the company's sales location.
- If the delivery address is unclear, located in an alley, or in dangerous places, mountainous areas, or difficult means of transportation, we have the right to refuse to transport and deliver the goods directly.
- In cases of force majeure, due to natural disasters, floods, damaged bridges and ferries, etc., we are not responsible for compensating for damages arising from late delivery or failure to transport goods to the location as agreed with the customer.
- In case we have transported the goods to the delivery location as agreed upon at the time of purchase, but for some reason the customer requests to return the goods, then the customer must bear the shipping costs according to the company's regulations.
- For heavy and bulky products that need to be transported upstairs without an elevator, we ask customers to assist in delivery. - On special days or holidays due to general traffic restrictions (road closures for some vehicles...) delivery times may change. We will call customers to agree on delivery times.
1. SCOPE OF APPLICATION:
- All customers who buy products on the Website or customers who come directly to view and buy products at the company.
2. FORM OF APPLICATION:
2.1. Free delivery: Free delivery within the inner districts of Hanoi - applicable to orders with a value of 100,000,000 VND or more.
2.2. Delivery with charge: In addition to the above free delivery cases, the remaining cases will be charged for delivery according to the shipping fee table of the 3rd party carrier or according to the company's fee table. This cost will be notified and confirmed by the company to you before you make payment and the company proceeds to ship the goods.
3. DELIVERY TIME:
- Delivery time according to contract terms.
- In some objective cases, the Company may delay delivery due to force majeure conditions such as bad weather, unfavorable traffic conditions, vehicle breakdown on the delivery route, problems during the shipping process.
- While waiting to receive the goods, if you have any questions about shipping information, please contact our Hotline for assistance.
4. RESPONSIBILITY FOR TRANSPORTED GOODS.
- The Company will be responsible for the goods and risks such as loss or damage of the goods during the transportation process from our warehouse to you.
- You are responsible for checking the goods upon receipt. When discovering damaged, scratched, broken, dented, or incorrect goods, sign to confirm the condition of the goods with the Delivery Staff and immediately notify the Customer Service Department via the Company's Hotline.
- After you have signed to receive the goods without making any notes or comments about the goods, the Company is not responsible for any requests for return due to damage, scratches, breakage, dented, incorrect goods, etc. from you later.
- If the shipping service is designated and selected by you, you will be responsible for the goods and risks such as loss or damage of the goods during the transportation process from the company's warehouse to you. The customer will be responsible for the freight and related losses.
5. OTHER CONDITIONS
- The Company only delivers goods to the correct recipient that the customer registered when purchasing the goods. During the delivery process, if there is an unclear change in the recipient, we have the right to refuse delivery and request the customer to receive the goods at the company's sales location.
- If the delivery address is unclear, located in an alley, or in dangerous places, mountainous areas, or difficult means of transportation, we have the right to refuse to transport and deliver the goods directly.
- In cases of force majeure, due to natural disasters, floods, damaged bridges and ferries, etc., we are not responsible for compensating for damages arising from late delivery or failure to transport goods to the location as agreed with the customer.
- In case we have transported the goods to the delivery location as agreed upon at the time of purchase, but for some reason the customer requests to return the goods, then the customer must bear the shipping costs according to the company's regulations.
- For heavy and bulky products that need to be transported upstairs without an elevator, we ask customers to assist in delivery. - On special days or holidays due to general traffic restrictions (road closures for some vehicles...) delivery times may change. We will call customers to agree on delivery times.
